Things have really progressed in the dental profession since I was growing up. I remember the appointments with my family dentist in his tiny basement office. He had one receptionist/dental assistant/hygienist who remembered everyone's names. My dentist would sit me down in one of his two patient chairs, exam my teeth, clean them and if needed fill a cavity (this only happened ONCE - yes, folks, your beloved poser here had one lone cavity in her long life before babies). He did all the work himself and in 45 minutes time I was back on the road to soccer practice.
A few weeks ago Spouse and I decided to stretch our ever tightening budget just a bit further and enroll in dental insurance. I found a "Phoenix Top Dentists" list and picked a name that sounded reliable. So today I dropped my kids off at a friends and went out for some good, clean dental fun.
When I walked in the door of "Harris Dental" I realized I was under-dressed. The chic-ness was intimidating to a girl who hasn't been to the dentist in 4 years. From the freshly botoxed receptionist to the expansive granite counter tops, I could tell this was an upscale office for the "upscale" patient. There were large black and white photographs of beautiful people with beautiful smiles on the walls of the waiting area. Later, during my tour of the office my lady (I have no idea what her position or function was) explained that the photos were all of Harris Dental patients and all of their smiles were created by Harris Dental. We walked down the "hall of credentials" which was full of fancily framed diplomas, certificates, awards and photographs with celebrities. Now I was certain, I was unworthy to be in the holy presence of the Harris Dental Dentists. I was wasting their time with my measly, mundane existence.
After the tour my first stop was for photographs and digital x-rays, so different from the old x-ray negatives that my family dentist would hold up to the ceiling light. My helper-lady was gentle and in no hurry. She kept talking to me and would say "Now I'm going to ....." It was very relaxing. I half expected her to say, "Now I'm going to apply the cucumber facial mud." During my tour I had noticed that all the women in the office were wearing identical outfits, black trousers and stretchy blue button front blouses. No scrubs for Harris Dental.
When it was time for my exam with the dentist, she seemed very excited for me. "Now I'm going to get Dr. Joe. Are you ready to meet Dr. Joe?" Sure, that's why I made this appointment. Why wouldn't I be ready to meet Dr. Joe? What appeared before my eyes was a handsomer, taller, 50 year old vision of Dustin Hoffman in "The Graduate." He held out and his hand and gently said, "JL, what a pretty smile you have. I'm so happy to meet you." Now I knew why she had asked me if I was ready to meet Dr. Joe. Apparently I wasn't ready to meet Dr. Joe because it took several minutes before I could think clearly enough to answer the polite questions he was asking in his soothing voice. He said, "Now I want to make sure that I meet every expectation that you have today. What do you want to get out of our time together?" Huh? I was so flustered, I wasn't sure what to say. "Um. I want you to clean my teeth and take care of the cavities."
Dr. Joe was at it too, "Now I'm going to lay your chair back." (Hand on shoulder) "Now I'm going to examine your neck and throat." (Hands massaging my neck, behind my ears, my jaws) I was frozen. I am not used to this kind of intimate contact with a handsome man that I've just met. "Now I'm going to bite your neck and suck your blood because I'm a vampire." Wake up, you're daydreaming. "Now I'm going to look into your mouth." All uncomfortable feelings of intimacy deflate; feelings of being a horse surface. This is much more comfortable.
After this strange encounter, he sits me up and invites me to talk to him about my dental health. Yes! This is what I came to hear! First, lots of compliments I didn't understand then came the smack down. Huge area of decay here, bubble in the filling trapping food here, eroded gums here. There is nothing like a heavenly smelling, handsome man talking about your gross teeth to make you feel like a pig. Just then, Dr. Brian passes by and my helper-lady whispers, "That was Dr. Brian! Would you like to meet Dr. Brian?" So Dr. Brian, equally handsome with equally perfect teeth, greets me in an equally gentle voice. All of this civility was unnerving!
This had been the strangest dentist appointment I had ever imagined. Why was everyone being so nice to me? Why was everyone so concerned that I understood everything? Was I really one of the special people who deserved to be a patient at Harris Dental? Did they feel sorry for me because I was obviously in way over my head in coolness?
I left Harris Dental without getting my teeth cleaned and without being any closer to having my cavities filled. Times have changed. You don't get your teeth cleaned or cavities filled that easily. You have to make a series of appointments to make that happen. My bill said that my insurance had just paid $288 for the surreal hour and a half I had just spent being massaged and coddled. Yes, times have changed my friends.